"Terms and Conditions"

How to buy On-Line

Dear user is very easy to buy on our web-site.Once identified the product you are interested will be enough to fill out the form'Product Information Request'to receive quickly,from our Sales Department,any information about our glass products includes prices, shipping cost,insurance.The purchase will be understood complete from Muranoglasslighting.com by Giemme Luci sas only when we has sent a order confirmation by e-mail or fax.
All sales On-Line are regulated by Italian law decree of 22 May 1999 Protocol Nr. 185, act to protect consumers in the field of mail order companies.All glass products sold on our site are made and blown by hand in original art glass by our craftman glassworkers from Murano .We assured the total quality of our glass products for this reason somethime it's normal to found a small differences in shape and color that must not to be considered defects but they testify their craftman-work.
Where is possible the inscription'Gml Murano'is engraved on our glass products.
All our prices are in EURO , VAT (Value Added Tax) is not included and are net to shipment costs
All goods delivered in the countriest of the EU are taxed both on the product and the shipping costs .
The current VAT rate for ITALY is 21%.
Custom fees, import duties are of the sole responsibility of the buyer
Taxes and duty differs according to the law of the state where the items have to be shipped. In our order-confirmation e-mail we specify the amount to be paid to us, including the costs for shipping and insurance, not the import taxes amount to be paid to the carrier.You can get more informations consulting the table at the following URL : http://dataweb.usitc.gov/scripts/tariff.asp
The code for Murano chandelier is 94059160
Import duty:
In some countries outside the European Union,purchases may be subject to local duties and taxes.Muranoglasslighting is not responsible
for the collection or payment for these duties,and if applied they remain the responsibility of the purchaser.
We suggest you to get innformations at the nearest Customs Office. ....back

How to pay On-Line

You can choose to exute the payment for your order between the following options:
CREDIT CARD (suggest)
We accept the following credit cards: Visa,MasterCard,American Express and Maestro.
In this case from our page' Buy On-line', once entered your e-mail and the amount of the transaction your browser will be re-directed to the Secure Server of electronic payment platform 'X-Pay' of CartaSi S.p.a. Here you can enter the card number, which will travel encrypte only between your computer and the secure server CartaSI, through a secure connection,so no interception it's possible.CartaSI check the economic availability necessary for the purchase and, if so,book the amount of purchase, and will inform you and us about the payment result with an e-mail. You have the total assurance that the data of your credit card only passing inside the bank circuit with a very high degree of protection, while we do not receive any information on the credit card used, but only an indication of the availability of the amount for your purchase. Muranoglasslighting.com can not find ,in any moment of the purchase process, information about your credit card witch are sent trought Secure Connection directly to the site of the bank that manages the transaction(www.cartasi.it). No archive of Muranoglasslighting.com retain such data, making it impossible to intercept or use them in any way fraudulent, either during or after the purchase.. In any case Muranoglasslighting.com can be held liable for any fraudulent and wrongful use of credit cards from third parties at the time of payment of goods purchased on Muranoglasslighting.
X-Pay of CartaSi Secure PaymentCartaSi
The payment platform X-Pay use the haigher safety sistems during data tranfer and access informations.On payment process, the holder will be re-directed on the platform XPAY that will manage the entire payment process, by collecting credit card information to supply international circuits until the communication of the payment outcome to the operator and the holder. This solution enables management in a secure manner for all stages of transaction allowing operator of not having to manage data sensitive. The platform is equipped with an SSL certificate (Secure Sockets Layer) 128-bit, can accommodate both payments in SSL mode, through re-direction of the buyer on a secure server, both in the way Verified by Visa / SecureCode according to safety standards set by the circuits international (VISA and MasterCard).
Paypal Additional Options

For orders up to 1000 EURO you can send your credit card number with expiration date and security code ( Only for E.U.). In the message you shall include your personal data (name, address, phone number and e-mail), the selected items, name and address of the card holder, you can use our Form Send Order by Fax here .
If you choose for this way of payment with our confirm order e-mail you will receive all the necessary data bank transfer.....back

Shipping and transport
We forward our glass products in all major countries around the world.If not differentely required ,your parcel will be entrust to United Parcel Service(UPS courier).The shipping cost will be calculated according to the weight and measure of the package and we will let you know with the E-mail Order Confirmation.
Shipping Costs
In general the cost is approx. 70 EURO for each box (8 "volume-kgs"). The number of items in one box may change. For example in one box we can put 2 or 3 small suspensions, but no more than 1 large size. With the order confirmation we'll inform you about the best package solution to reduce the shipping costs.
All shipments with United Parcel Service traveling insured against breakage,so we ask you kindly to check on delivery time,if the package is intact and in good condition otherwise signed the receipt 'with reserve' and if possible take a photo with the box still closed.
As soon as possible you are request to check also the condition of the merchandise(within 2 days of the arrival),if you find some pieces broken please contact us immediately and the same time the nearest UPS office in your Country. Take some pictures and keep the original packaging so the method used for packaging can be checked by UPS for any irregularities.
Track your shipment
Just shipped the goods you will receive an e-mail where there will be notified the tracking number with which you can check in any time the shipping status .....back
Right of Withdraw
Returnig Policies Assistence
The customer can exercise the right of withdrawal within 7 days of receipt of the goods (only for on-line sales).
In this case must send notice of withdrawal and the reason via e-mail or fax as soon as possible (not beyond the 7 days). In order that the right of withdrawal can be exercised, the items must be returned prepaid, intact in their original packaging,packed inside another master carton and in a perfect state of preservation and by agreement with Muranoglasslighting.
Shiping and handling charge are not refoundable. Refund will be applied only to unopened merchandise
The return shipment must be insured (the insurance has to be for the total amount declared on our invoice) and provided of custom's declaration and proof of purchase. Reinbursement of the price (less shipment cost) will be made in 30 days by a bank transfer to the Customer bank account or deleting your credit card payment trought X-Pay back office system.
The cost of shipping back and the responsibility of the goods are belong to the customer,if they arrive damaged it is impossible for us to get immediately back their value from the insurance company.
We do not refund for incorrect or mistaken orders.
No refund is applicable to goods returned damaged or incomplete.....back
We kindly ask you to read and print this document and keep it with the e-mail order confirmation .Print this page print document
Muranoglasslighting.com by Giemme Luci sas

MuranoGlassLightin - FAQ ( Frequentely Ask Question )

I saw a glass product that interests me, how can I know the price?
You can require it filling out the Form"Products Request Information"that you can find in any Product page,we will be happy to give you all information you need, or require the password for access the 'Guest Area',or Register as a New Customer to access the 'Member Area' where you will find the complete Price List and our Monthly Special Offer
Your Murano glass lamps work with the American voltage?
All our Murano glass chandeliers and lamps to the United State market are provided with a complete electrical system(wiring,plugs,electrical sockets) suitable for American voltage 110v.
How long does it take to process an order?
If the glass item you have chosen is avaible we can send it in 7 working days ( plus 8/10 working days to receive the goods at home ) if we need to produce approximately 30 days.
How can I pay?
You can pay by credit card through our secure payment system X-Pay , or by advanced bank transfer in this case please ask for data bank information.
I bought a Murano glass chandelier,how can I assemble it?
All our chandeliers are shipped disassembled, and are provided with a guide with instructions for assembly.Furthermore with the mail that you will receive at the time of shipment we will send you further instructions in PDF format and a URL address where you can watch some videos or photos to easily assemble your chandelier.
Do the price includes shipping?
No,the shipping price change by the volumetric weight of the glass article and will be calculated on the time of purchase
Is the shipment of goods covered by insurance?
Yes of course , in case of breakage or damage we will provide for replacement or refound.